The CSR module update
Wow. An entire work day finished! It seems to me that I should be a little further along than where I am at right now but, oh well. I’d rather take a longer time to make sure things are done right than rush through it. Anyways.
I just wanted to give you guys an update of the call center module. For those who aren’t familiar with call center operations, the CSR module im creating is used to manage the applications, collections, and follow-up items within a payday loan operation. Its used mainly for managing internet operations. The specific screen im going to show you is the Queue Management screen. We’re anticipating that a lot of floor managers will love this functionality. When im done with the screen, we’ll be able to manage, assign, approve, deny, and fund any applications that show up in this screen. Think of it as the single point of control for your entire call center. Im not completely done with it - so bare with me if there are buttons and things missing! Let me know what you think. Queue Management